There are lots of ways to prepare for clerkship, like finding mentors, reading up, and making learning goals, as outlined in this past post. While those tips will help you maximize your skills building and demonstrate your professional competencies, it’s also important to use clerkship as an opportunity to learn how to work as part of an interdisciplinary team within a complex health care system. There is growing recognition that quality care and patient safety depend on teamwork, and evidence demonstrates that increased collaboration between physicians, nurses, and allied health professionals helps improve client outcomes . With that in mind, here are tips from nurses to help you work with respect and synergy as part of the team.
Often health care providers can be so focused on their patients and the endless tasks at hand that we can forget what it means to be courteous. Emergency departments can be hectic places full of people in crisis, but we can still take a few moments to exercise common courtesy with our colleagues. Start conversations with “hello” or “how are you?” and introduce yourself (#hellomynameis isn’t just for patient interactions). This allows us to build professional relationships from a place of trust and respect.
Other daily courtesies apply to workplace settings, too. Respectful and polite language, like saying “please” and “thank you”, sharing workspaces, returning supplies and charts when you’re finished with them, remembering to log off computers – all of these things help improve workflow and can make a sometimes chaotic environment just a little more pleasant. Other tips for being courteous in the workplace are available from the business sector here.
There’s a reason that health care has interdisciplinary teams with specialties and sub-specialties – we can’t all know everything. Make the most of the variety and depth of knowledge that surrounds you. Nurses, especially, know the patients, staff, policies, and hospital well, and appreciate being recognized as a resource. We are (typically) with our patients for 8-12 hours at a time and are very familiar with their baseline status, so please trust us when we are worried, and listen to our concerns. This interesting paper takes a “pragmatic view of intuitive knowledge in nursing practice” and highlights the importance of a nurses’ intuition . We’re also happy to show you what we know, especially if you’ll teach us something, too.
Research shows that, like physicians, nurses also face many interruptions. One study showed that nurses are interrupted once every 6 minutes . While it’s great to ask questions, solicit and give feedback, and have an open dialogue with colleagues, there are better and worse times for these discussions. Refrain from interrupting procedures, and wait until we have completed our assessment to start yours. Know that all health care providers are juggling a lot of competing priorities, and although we want to support your learning and attend to your patients, we may need to prioritize something else, so please be patient. Having said that, if you have immediate concerns about patient safety, speak up.
Pick your location wisely when questioning someone’s practice or debating a plan of care. Don’t do so in front of a patient, unless there is an immediate safety concern or bedside rounds are standard at your institution. Those conversations are probably best saved for the charting station, not the hallway, where patient confidentiality is easily compromised. When picking a location to do extra reading or learning, choose somewhere where you won’t be interrupted by people maneuvering around you for supplies or charts. When picking a location to watch a procedure, be mindful of sterile fields and introduce yourself to the patient and provider(s) rather than silently hovering.
Nothing feels more disrespectful than someone leaving their mess for me to clean up. It’s definitely best practice to remove bedding, clothing, dressings and diapers to examine your patients, but please put them all back when you’re done. If there’s a complex wound, feel free to ask when the next dressing change is so that you can assess it then, or at least let the nurse know that you’ll have to remove a dressing so we can plan our care accordingly. Return or throw-out supplies when you’re finished a procedure, and dispose of all your sharps properly. If you don’t know where something goes, ask instead of putting it away in the wrong place. Ask your colleagues how you can help and what you can do to help make their job easier. Ask patients if there is anything they need before you leave the room.
Little things make all the difference, even when you are a medical student. Leaving patients in better shape than you found them is also about patient safety. This means assuring that bed-rails are put back up and the call-bell is within reach. A significant number of patients experience adverse events in the hospital, especially falls . Keep this in mind when mobilizing patients, and communicate fall risk with the rest of the healthcare team.
Hand hygiene is an important part of patient safety – so important that it warranted its own section. We all know that practicing hand hygiene is the number one way to reduce the spread of infection. But it’s incredible how few healthcare providers do it properly or as often as they should. Brush up on best practices and follow them.
If you’re going to change or remove any tubes, pumps, IVs, or ventilator settings, please let us know. Unless you are totally familiar with how to use them, please do not touch them without asking first, as the nurse probably spent a significant amount of time setting them up, untangling them, and completing safety checks. If you’re curious about what a patient is hooked up to, just ask! Also, it’s best to keep your hands to yourself when observing a sterile procedure.
Adjusting to long shifts can be physically and mentally exhausting. It’s harder to care for others if we’re not caring for ourselves. It’s your own responsibility to assure that you’re fed and watered and ready to learn. We are all doing what we can to take care of ourselves and our patients, so please don’t rely on others to take care of you, too. Remember, many of your nursing colleagues have had years of experience with working shifts. If you’re having trouble, reach out to them, as they will likely have some tried and true tips to share.
Just trust me.
Acknowledgements: Thanks to my colleagues for their input on this post, including the nurses at BC Children’s Hospital and those who contribute to the online forums at reddit/r/nursing. Check out the great Reddit feed started by Claire for even more advice.
This post was edited by Teresa Chan and Eve Purdy.